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Shipping & Delivery

All deliveries are carbon neutral
Powered by Shopify Planet

We’re providing a cleaner way to deliver your order.

Our e-commerce service provider, Shopify, has launched a new app called Planet that will help us offer carbon-neutral shipping to you, our customer. Planet will calculate the estimated shipping emissions on every order. We’ll then pay the associated cost to remove our carbon emissions from the atmosphere. Remember, you’ll never pay more for the efforts we make to reduce our environmental impact.

Please allow up to 48 hours for processing (excluding weekends and holidays) before your order ships. All orders are processed during regular business hours, Monday-Friday 9:30 am to 6:00 pm EST and ship by 2pm EST each day.

‘Free Shipping’ Promotion

Free standard ground shipping is offered on orders with subtotals (after discounts, before tax) that are $149 CAD or more (unless specified differently as part of a limited time promotional offer), before any applicable taxes. Mondetta reserves the right to change or discontinue any promotions at any time.

Please note: limited time promotions such as "FREE SHIPPING", "$0 SHIPPING SITE-WIDE", "FREE SHIPPING OVER $149", or similar, only apply to STANDARD GROUND SHIPPING. Expedited (express) shipping fees will still apply if those shipping options are selected at checkout, UNLESS OTHERWISE SPECIFIED IN THE PROMOTION.

Shipping

Location Shipping Method Fees
USA Standard Ground Shipping (5-10 Business Days) $7.99 USD Flat Rate under $149 (after discounts, before tax)
Over $149 (after discounts, before tax) - FREE
 
Canada Standard Ground Shipping (5-10 Business Days) $13.99 CAD Flat Rate under $149 (after discounts, before tax)
Over $149 (after discounts, before tax) - FREE
International (Continental Europe, UK & Australia) Flat Rate $25.00 USD
Important: All international orders may be subject to local duties and taxes
payable by the customer upon delivery.

We are currently unable to ship to P.O. Boxes.

Note to Canadian Customers: Orders shipping to the Yukon, Northwest Territories and Nunavut will not qualify for our free standard ground shipping offer and may incur additional shipping charges.

Note to USA Customers: We are currently unable to ship to addresses such as Guam, United States Virgin Islands, Northern Marianas Islands, Puerto Rico, American Samoa, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific. Orders shipping to Hawaii and Alaska will not qualify for our free standard ground shipping offer and may incur additional shipping charges.

Note to International Customers: Please note that you may be responsible for duties and taxes upon delivery of your order. Please use code "INTSHIP" to save 20% off your entire order to help reduce your costs. (Limited time promotion, cannot be combined with other offers. Expires without notice. Code will not apply for customers in the US and Canada).

Customer Service:

For more information please contact our Customer Service Department, Monday-Friday 9:30 am to 6:00 pm EST or  Email Customer Service

2024 Shipping Holidays:

Day Date US Holiday Canadian Holiday
Monday January 1 New Year's Day New Year's Day
Monday February 19 Washington's Birthday Family Day/Louis Riel Day (Manitoba)
Friday March 29 Good Friday Good Friday
Monday May 20   Victoria Day
Monday May 27 Memorial Day  
Wednesday June 19 Juneteenth National Independence Day Juneteenth/Solidarity Day
Monday July 1   Canada Day
Monday July 4 Independence Day  
Monday August 5   Terry Fox Day
Monday September 2 Labor Day Labour Day
Monday September 30   National Day for Truth and Reconciliation
Monday October 14 Columbus Day Canadian Thanksgiving Day
Monday November 11 Veterans Day Remembrance Day
Thursday November 28 US Thanksgiving Day  
Wednesday December 25 Christmas Day
Thursday December 26   Boxing Day
Wednesday January 1, 2025 New Year's Day New Year's Day