FAQ

We are unable to make any changes to your order, for example: add an item or change color or size. As soon as your order is placed, it is sent directly to our shipping department. However, we are able to cancel your order if it has not been processed by our shipping team. Contact us with your order number before 3:00 pm CST on the same business day your order was placed, or if your order was placed on a weekend, before 3:00pm on the following business day.

Please allow up to 48 hours for processing (excluding weekends and holidays) before your order ships. All orders are processed during regular business hours, Monday-Friday 9:30 am to 6:00 pm EST and ship by 2pm EST each day.

Our carriers typically deliver within 5-10 business days, providing there are no delays due to weather or unforseen circumstances.

See our full Shipping & Delivery policy here for the most up-to-date information.

If you need to cancel your order, contact us with your order number before 4:00 pm EST on the same business day your order was placed, or if your order was placed on a weekend, before 4:00pm EST on the following business day.

Due to unexpected high demand, one or more of the products in your order were out of stock when your order was processed. The rest of your order will ship, and the product(s) that we removed from your order will be refunded.

We take your privacy seriously and we are committed to treating our private and personal information with care, in compliance with the law. Please read our full Privacy Policy.

For orders under $149.00 Standard Ground Shipping (5-10 business days) is $13.99 (Canada) and $7.99 (USA) flat rate. For all orders over $149.00 (after discounts, before tax) Standard Ground Shipping is free, unless stated otherwise as part of a promotion. Any shipping promotion we offer is subject to change or discontinuation at any time.

Our shipping courier is unable to ship to a PO Box address and therefore requires a physical address to ship your order.

Yes! We now offer international shipping to select countries through our US website only.

We are pleased to offer $25 USD flat rate international shipping to these countries: Australia, United Kingdom, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, and Vatican City. Important: All international orders may be subject to local duties and taxes payable by the customer upon delivery.

See our full Shipping & Delivery policy here.

Yes! Orders shipping to the Yukon, Northwest Territories and Nunavut will not qualify for our $149 free standard ground shipping offer and may incur additional shipping charges.

See our full Shipping & Delivery policy here.

Yes, we do ship to Hawaii and Alaska. We are currently unable to ship to addresses such as Guam, United States Virgin Islands, Northern Marianas Islands, Puerto Rico, American Samoa, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific.

See our full Shipping & Delivery policy here.

We want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, you may request a Return or Exchange within 60 days (holiday extended window) of receiving your order shipped confirmation email. Each order qualifies for one free shipping label on either a Return or Exchange.

Please see our Return & Exchange Policy for more information.

Please note, we do not accept returns/refunds and/or exchanges on Final Sale items.

Yes! Returns are accepted on all regular priced and select sale items (NOT Final Sale) in their original condition (unworn and unwashed, with tags still attached). Exchanges are accepted on items in their original condition (unworn and unwashed, with tags still attached). Exchanges can only be done for the SAME item in a different size or color.

Each order qualifies for one free shipping label. Start a return/exchange here.

Please note we do not accept returns/refunds and/or exchanges on Final Sale items.

You can submit a return through our returns/exchange form. You will need to enter your order number and email address. Once you complete your return request, we'll email you a printable, prepaid shipping label so you can mail the item(s) back to us for free.

Please note we do not accept returns/refunds and/or exchanges on Final Sale items.

You can request an exchange through our returns/exchange form. You will need to enter your order number and email address. Once you complete your exchange request, we'll email you a printable, prepaid shipping label so you can mail the item(s) back to us for free.

Please note we do not accept returns/refunds and/or exchanges on Final Sale items.

Each order qualifies for one free shipping label, for either a return and/or exchange. Visit our Return/Exchange Policy for details.

Multiple returns: Please ship all items in one package.
Multiple exchanges: Please ship all items in one package

Return(s) and exchange(s) from the same order: If you have a return and an exchange from the same order, please submit two (2) separate Return/Exchange forms; one (1) for the item(s) you’ll be exchanging, one (1) for the item(s) you’ll be returning. Before mailing your item(s) back to us, please wait 24 hours to receive email approval that your return has been approved, or you may be subject to additional shipping fees. If all returns have been approved, please ship all return and exchange items in the same package with the first return label you received by email.

If you have any questions please email our customer service team for assistance.

Your refund will be processed within 1-2 business days after we receive your return package in the mail. Take note of the 5-digit tracking number that you receive when you submit your return/exchange to track the shipping of your return package.

Please note that it generally takes about 3-5 business days from when your refund is processed to be reflected on your statement. This timeline could change depending on how long it takes for your bank to process the refund.

Your return or exchange will be processed within 1-2 business days after we have received your return package in the mail. Take note of the 5-digit tracking number that you receive when you submit your return/exchange to track when your parcel has been delivered to our warehouse, then expect 1-2 business days to process.

If you have any questions regarding the status of your return/exchange please email our customer service team for assistance.

Unfortunately, we are unable to process returns or exchanges of items that were bought in a retail store. All returns, exchanges and/or warranty claims must go through the store, and the store's return policy will apply to the item(s).

Yes. Gift cards and promo codes can be applied to the same order. You can enter both at the checkout screen when you are ready to place your order.

Refer to the terms and conditions of your code for usage details or our General Policies for more information. If everything appears to be correct and you’re still having issues, please email our customer service team for assistance.

Final Sale items are clearly marked 'Final Sale' on their product pages. Final Sale items are not refundable, exchangeable, eligible for price adjustments, or eligible for credit.

No. Unless otherwise stated as part of the offer or promotion, we understand there are loopholes that can be exploited. In cases where we see multiple orders from similar customers and/or households, we reserve the right to investigate these transactions on a case-by-case basis and cancel them without notice. This is solely to protect our company from nefarious individuals who intend to carry out fraudulent and/or financial abuse of our offers.

We do! You can receive email updates about sales, promotions, and new collections when you join our mailing list and get a special discount off of your first purchase!

Yes! Join our Rewards Program here

Yes! If you’re an influencer with a social presence and/or blog, we’d love to hear from you! Contact our Social Media team to discuss opportunities.

Yes! We work with affiliates that have an audience focused on sports, fitness, health, wellness, fashion and other related industries. As an affiliate you can earn up to 10% in commission. Fill out the form to get started.